Refund policy

Exchange Policy

At Masri Hair Co, we take pride in providing premium-quality hair products. Due to the hygienic nature of our products, all sales are final. We do not accept returns or issue refunds.

We offer exchanges only if:

• The product is unused, unworn, unwashed, and in its original packaging.
• All security ties, tags, and packaging remain intact.
• The lace has not been cut, trimmed, or customized in any way.
• Exchange requests are made within 7 days of delivery.

For hygiene and quality assurance reasons, exchanges will not be accepted if:

• The hair has been installed, worn, washed, dyed, bleached, cut, chemically processed, or altered.
• The lace has been cut, trimmed, plucked, tinted, or customized.
• Security ties or tags have been removed.
• The product shows any signs of use.

If you receive the wrong item or a damaged product, please contact us within 48 hours of delivery with your order number and clear photos at support.masrihairco@gmail.com